Click on an area of the rug to change the colour.
Our extensive catalogue of rugs provide a rich source of inspiration for clients wanting to adapt a design to create something truly unique.
Once you have decided on your design, choose from our myriad of colour options and personalise your size so your rug perfectly suits your scheme. For changes to shape, material or quality Contact Us.
Work with our in-house designers to agree final artwork illustrating the scale and placement of your design and receive your yarn colour card before your rug is put into production.
The design is then transformed into a rug by our master craftsmen in 16-24 weeks for handknotted rugs and 8-12 weeks for handloomed designs. You can read more about the handknotted process here.
Day of arrival! Our team will agree a convenient delivery date with you for Front Door Delivery by courier (complimentary) or White Glove installation by our in house team (charges apply). All our rugs are supplied with non-slip underlay (free of charge).
We deliver to most international destinations. Delivery charges are calculated by weight and are calculated at the checkout. You may need to pay local customs and duties charges as we do not collect these.
If you wish to place an online order for delivery to the USA, South America or The Caribbean, please visit our United States website.
For delivery to the UK, please visit our United Kingdom website.
For delivery to any of the following countries, please contact your local showroom directly to make an enquiry or place an order, Canada, Mexico, Russia, Spain, and United Arab Emirates .
Made-to-order and custom pieces have a standard delivery time of 16-22 weeks (handknotted) and 10-14 weeks (handloomed). The estimated lead time can vary based on the complexity of the design and the rug size. For more information regarding the craftsmanship journey of your made-to-order rug, please click here.
We want you to be delighted with your purchase, so if you are not completely happy, you may return it to us within 30 days of receipt for a full refund or exchange - provided that the item is returned complete and in original condition. Charges will be incurred for shipping the item back to us.
To return an item, please contact us first by telephone or email. We can arrange UPS collection from you.
It is recommended that you keep the original packaging to make returning items easier. If you no longer have the original packaging, we can suggest alternatives or send you new packaging.
Please note: Returns are not possible on any Custom or Bespoke items you have ordered in one of our Showrooms or online as these are specially commissioned items tailor-made to your specifications. To avoid disappointment, please check whether an item is returnable before ordering. For security reasons we can only make refunds to the original payment method you used to place your order. Once the item has been returned to us, it typically takes between 3-5 working days for the return to be processed and the money to show in your account.
We accept Mastercard, Visa, American Express, Visa Debit, Maestro, Paypal, Apple Pay, Google Pay and Bank Transfer. We now also accept credit card payments in instalments with Splitit, with 0% interest. All payments are made securely online and your credit card details will not be saved.
Tim Gosling’s design company, Gosling, offers a bespoke service of design and furniture that has style and longevity. Gosling's commitment to artisanal craft permeates through every aspect of his work, reflecting The Rug Company’s own dedication to quality and traditional craftsmanship, values which are discovered in his rug collection. Gosling's passion for the Art Deco movement in London has inspired his rug designs, using design language born out of a sense of architecture and history.
Submit your initial rug ideas here to our in-house designers who can work with you on artwork illustrating the scale and placement of your design as well as final colour combinations and any changes to shape, material or quality.
You can save your designs in your custom portfolio, located in the My Account section. From there, you can go back and edit your designs at any time.
You can share your creation with a friend or client by entering their email address and a message below. A copy of the email will appear in your inbox.
Please select your closest showroom, enter your message and press send. A salesperson will be in touch shortly to discuss quotes and lead times.
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