Try our Virtual Shopping service. A one-to-one personal service with our in-house experts, we are here to help you find the perfect rug for your space.
We deliver to most international destinations. Delivery charges are calculated by weight and are calculated at the checkout. You may need to pay local customs and duties charges as we do not collect these.
If you wish to place an online order for delivery to the USA, South America or The Caribbean, please visit our United States website.
For delivery to the UK, please visit our United Kingdom website.
For delivery to any of the following countries, please contact your local showroom directly to make an enquiry or place an order, Canada, Mexico, Russia, Spain, and United Arab Emirates .
Made-to-order and custom pieces have a standard delivery time of 16-22 weeks (handknotted) and 10-14 weeks (handloomed). The estimated lead time can vary based on the complexity of the design and the rug size. For more information regarding the craftsmanship journey of your made-to-order rug, please click here.
We want you to be delighted with your purchase, so if you are not completely happy, you may return it to us within 30 days of receipt for a full refund or exchange - provided that the item is returned complete and in original condition. Charges will be incurred for shipping the item back to us.
To return an item, please contact us first by telephone or email. We can arrange UPS collection from you.
It is recommended that you keep the original packaging to make returning items easier. If you no longer have the original packaging, we can suggest alternatives or send you new packaging.
Please note: Returns are not possible on any Custom or Bespoke items you have ordered in one of our Showrooms or online as these are specially commissioned items tailor-made to your specifications. To avoid disappointment, please check whether an item is returnable before ordering. For security reasons we can only make refunds to the original payment method you used to place your order. Once the item has been returned to us, it typically takes between 3-5 working days for the return to be processed and the money to show in your account.
We accept Mastercard, Visa, American Express, Visa Debit, Maestro, Paypal, Apple Pay, Google Pay and Bank Transfer. We now also accept credit card payments in instalments with Splitit, with 0% interest. All payments are made securely online and your credit card details will not be saved.
In collaboration with Farrow & Ball, we have developed a range of handloom rugs in 12 beautiful colours, available in 3 textures, which perfectly complement the Farrow & Ball neutral groups. Holland Stone is designed to complement the Traditional Neutrals.
We also offer an accent rug to complement this scheme,
Holland Stone
Holland Stone
Lots Blue
Lots Blue
Lime White
No.1
Slipper Satin
No.2004
Off White
No.3
Old White
No.4
British craftsmen in paint and paper, Farrow & Ball, has collaborated with The Rug Company on its Complementary Colour Collection. Founded in 1946 by John Farrow and Richard Ball, it’s renowned for its fine range of eco-friendly paints and responsibly-sourced papers inspired by historic colour palettes. The collaboration draws on Farrow & Ball’s unrivalled colour expertise to create skillfully-crafted handloom rugs in 12 beautiful colourways - each one really singing with the Farrow & Ball palette.
