Final artwork illustrating your preferred scale of design will be agreed once the order is placed.
Prices inclusive of a 15% custom surcharge for 1x change and 20% for 2x changes (for additional artwork and production resources).
For custom materials please Contact Us for further details.
Due to the handcrafted nature of this product, the final colour and dimensions may differ slightly from those specified.
Please note returns are not possible on any Custom items as these are specially commissioned items tailor made to your specifications.
Made-to-order and custom pieces have a standard delivery time of 16-22 weeks (handknotted) and 10-14 weeks (handloomed). The estimated lead time can vary based on the complexity of the design and the rug size. For more information regarding the craftsmanship journey of your made-to-order rug, please click here.
We deliver to most international destinations. Delivery charges are calculated by weight and are calculated at the checkout. You may need to pay local customs and duties charges as we do not collect these.
If you wish to place an online order for delivery to the USA, South America or The Caribbean, please visit our United States website.
For delivery to the UK, please visit our United Kingdom website.
We accept Mastercard, Visa, American Express, Visa Debit, Maestro, Paypal, Apple Pay, Google Pay and Bank Transfer. All payments are made securely online and your credit card details will not be saved.